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SHIPPING POLICY

Payporte Global System ("we" and "us") is the operator of (https://www.payporte.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

SHIPPING RATES

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Free Shipping( Available in Certain Locations In Nigeria Only)

Coming Soon!

Order Processing Procedures

PayPorte operates using the GMT +1 time zone. In the catalogs on our site, we have products tagged ‘’Same Day Delivery’’. Orders for these products that are placed on or before 6pm, will be processed and delivered on the ‘’same day’’ for Lagos customers only (subject to availability in our Lagos stores). Orders outside Lagos, but within Nigeria, will be processed and delivered within 2-5 working days of receipt.

All orders for other products are processed for delivery on an average of 3-15 working days with step by step processing notifications via text and email.

For international shipping, we move your package by courier service which takes about 7 to 21 business days to most countries in the world

Express Shipping Standard Shipping
Lagos 4 - 6 Hours 24 Hours
Abuja 1-2 Days 2 - 5 Working Days
Rest of Nigeria 1-2Days 2 - 5 Working Days
International - 7-21 Working Days

It is important for you to note that orders placed during or immediately after a promo or clearance sales, may be delayed and may require up to 72 hours of additional processing time.

Just because we want to serve you better, we will require you to make payments before delivery for all orders.

Amount quoted for “Shipping Charges” is only for orders that weigh 0 - 2.5 KG (please note this prices will change if your order weighs more than 2.5 KG )

Pick up Centers

Apart from our routine service delivery, we also have designated Pick up Centers where you can walk in and pick up your order at your convenience. We advise you to always check here for updates as we will provide updates on this list from time to time. Pick up is free.

Location Address Contact Details
Benin 113 Airport Road Beside Constantial Hotel, Benin City. +234 9026678485
Lagos, Lekki PayPorte Offline Store, De Lakes Mall, Admiralty Way, Lekki Phase One. +2349060000862
Ghana 1st Floor Amal Complex, A & C Mall, East Legon. +233203199001

Courier Services

DHL,NIPOST,TRANEX & Other Last Mile Logistic Companies

Delivery Terms

  • Transit Time Domestically

    In general, domestic shipments are in transit for 3- 15 Business days

  • Transit time Internationally

    Generally, orders shipped internationally are in transit for 7 - 21 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

  • Dispatch Time

    Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

  • Change Of Delivery Address

    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

  • P.O. Box Shipping

    Payporte will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

  • Military Address Shipping(Nigeria Only)

    We are able to ship to military addresses using NIPOST. We are unable to offer this service using other courier services.

  • Items Out Of Stock

    If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

  • Delivery Time Exceeded

    If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link or waybill number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

  • Process for parcel damaged in-transit

    We will process a refund or replacement as soon as we (Payporte) and the courier service has completed investigation into the claim.

  • Process for parcel lost in-transit

    We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  • Insurance

    Parcels are insured for loss and damage up to the value as stated by the courier.

DUTIES & TAXES

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Payporte Global System encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Payporte Global System at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

CUSTOMER SERVICE

For all customer service enquiries, please email us at cc@payporte.com